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Paradise.net plans are great! How do I see how much time
or traffic we've used though?
Use our Members page (use the link above) to check the time
you've used so far in the current period, or to review the
time you've used in the last billing period.
I'm using the internet more than I expected. Can I upgrade
to a plan that prepays for more time or traffic so I can save
money?
Yes. Our Members page lets you change your plan to have more
or less hours from the beginning of your next billing cycle.
I'm heading off on a 6 week holiday, so I won't be using
the net. Can I put my account on hold or something?
You can 'park' your account for up to 12 weeks. This takes
effect from when your current plan finishes - during this
time we'll store all your email and wont let anyone else sign
up as you. Go to our Members page (use the link below) to
do this. Sorry - you can't park your account if you are billed
through TelstraClear.
What are your contact details for billing enquiries ?
Phone 0800 467272
Fax 0800 367200
Post
Paradise Accounts Receivable
TelstraClear Limited
Freepost 4768
Private Bag 92143
Auckland
If your question is not answered on these
pages, please send an email to: questions@paradise.net.nz
or phone us any time on 0800 467272.
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