FAQ - Spam and Virus protection
 

Other Frequently Asked Questions:

Email, spam and virus protection, billing, or technical.

What is spam?
Spam is unsolicited bulk email messages that get delivered to your inbox for promotional or advertising purposes.

Why do I get spam?
For the same reason you get junk mail in your letterbox - people are trying to sell you things. Email is cheaper to send, so you get even more of it! Spam mailing lists are created in a variety of ways, including scanning Usenet discussion groups, buying or stealing Internet mailing lists, searching the Web for addresses, and even just guessing email addresses at random. If you use email, chances are you're going to get spam.

How did my email address get on a spam list?
There are many ways that "spammers" harvest and collect email addresses to build their lists. Although you need to be careful of where you leave your email address at Web sites, in newsgroup posts, and when chatting, sometimes you'll end up on a list without exposing your address whatsoever. It's common for spammers to guess at potentially valid addresses by taking a common username and adding valid domains to it.

Paradise.net recommends our customers to NOT send a reply to a spammer with a remove request. This only confirms that your address is valid, and you'll probably get even more spam.

I just received some spam, how did it get through?
A lot of spam is fairly easy to identify - forged headers and similar hallmarks make identification instantaneous. However, spammers are always changing their techniques to disguise spam as legitimate email or newsletters, which makes identification of spam much more difficult.

What do I see when Spam and Virus protection is enabled?
Spam:
If you receive a message that has been identified by our solution as spam, then the spam message will be sidelined to a Spam Folder. You can access the Spam Folder using WebMail.

Virus:
If any of your emails are cleaned by our virus protection solution, you will see a virus notification message will appear at the bottom of the affected email. This means that for outgoing emails the recipient of that email will receive the virus notification message. As the sender of that email, you will not receive a virus notification message.

What software is used for paradise.net Spam and Virus protection?
Paradise.net have chosen to use the Brightmail solution. This system uses Brightmail’s own anti-spam engine and licenses the Symantec Anti-virus engine.

Please visit www.brightmail.com for more information regarding our solution partner.

When is my email checked to see whether it is spam or not?
As an email is received by paradise.net from the transmitting email system, it is immediately checked to see if it is spam. If a positive result is obtained then the email is sidelined into your Spam folder.

When is my email checked for viruses?
As an email is received by paradise.net from the transmitting email system, it is immediately checked to see if it contains a virus. If a positive result is obtained then an attempt is made to clean the virus from the message.

Can I have virus protection without spam protection? How?
Yes, it will be possible to have spam protection without virus protection and vice versa by logging into the paradise.net members section of the website. Here you can manage your individual user ids and choose to have just spam protection without virus protection or vice versa. Please note that even if you opt-out of receiving virus protection all of your outgoing email will still be scanned for viruses. This is done to reduce the possibility of viruses spreading further and to ensure that we are “good internet citizens”.

Do I still need my desktop anti-virus software?
Paradise.net strongly recommends that you continue to run your desktop anti-virus software and keep it up to date as paradise.net will only intercept email-based viruses. Other viruses are transmitted and replicated using other mechanisms, such as file transfer and on floppy diskettes.

Is outgoing email scanned for viruses as well?
Yes, all outgoing email will be scanned for viruses. This is done to reduce the possibility of viruses spreading further and to ensure that we are “good Internet citizens”.

NOTE: If an outbound email contains a virus it will be cleaned and then sent, but the copy that gets stored in the ‘Sent Items’ folder will still contain the virus. If the virus cannot be cleaned, the attachment containing the virus will be deleted.

What happens to the spam in the Spam Folder? What happens if I delete that folder?
All email in the Spam Folder that are older than 30 days will be automatically deleted. If you wish to keep a message in your Spam Folder you must move it to another folder.

If you delete the Spam Folder, the next time we detect a spam message/email, the folder will be recreated automatically.

Please note that the Spam Folder forms part of your mailbox quota. You can manually delete the messages in your Spam Folder so that you keep your mailbox quota under control. You can do this by logging into WebMail.

Is your Spam Folder counted in your mail quota?
Yes it is.

However email in the Spam Folder that are older than 30 days will be automatically deleted.

You can manually delete the messages in your Spam Folder so that you keep your mailbox quota under control. You can do this by logging into WebMail.

If I do not delete the contents of my Spam Folder, will the system automatically delete it for me?
Yes, all email in the Spam Folder that are older than 30 days will be automatically deleted.

Can I be sure that paradise.net will not delete valid messages?
Paradise.net does not delete any incoming messages.

Spam – Spam messages are sidelined into the Spam Folder. They are only deleted from your Spam Folder once they are older than 30 days. Unfortunately we cannot guarantee that no valid email will be considered spam, and sidelined. However Brightmail quote a “one in one million” record (ie. only one email in every one million is incorrectly classified as spam). So the chances are low.

Virus - Emails containing attachments with viruses will not be deleted, however in certain circumstances the virus-ridden attachment may be deleted. If an email contains an attachment that cannot be cleaned, the body text of that message will be delivered to the your inbox with a note advising you that the attachment could not be cleaned, and has therefore been deleted.

Will Spam and Virus protection apply to all e-mail addresses on my account?
Paradise.net spam and virus filtering is performed on a per mailbox basis. Mail delivered to a paradise.net mailbox is protected. Not protected are MailBagging, DIA and MX hosting addresses.

Is paradise.net reading my email?
No, paradise.net is not reading your email.

How do I view the spam messages?
All spam messages will be sidelined into a Spam Folder in WebMail.

What if a virus gets through?
Unfortunately we cannot guarantee that the virus protection software will detect all viruses that you may receive or send by email. For example a virus may get through if it is a new one and we have not received a virus signature for that virus.

Paradise.net strongly recommend that you keep your own desktop anti-virus software up to date and do not open any messages that look suspicious especially if they contain attachments.

How much does it cost?
Span and Virus protection is a FREE service.

How come my outgoing email is being scanned for viruses?
Paradise.net scans ALL outgoing email for viruses.

This is done to reduce the possibility of viruses spreading further and to ensure that we are “good Internet citizens”.

What happens to my email when Spam and Virus protection is activated?
Your emails will not be deleted. Your incoming mails will be scanned for virus and spam. Your outgoing mails will also be scanned for virus. Wherever possible, emails with virus infected attachments will be cleaned before being sent out or received into your mailbox. Any emails that are considered as spam will be sidelined into your Spam Folder.

How does this affect me as a POP user?
You will still be able to pop your emails. However, to view any emails sidelined into the Spam Folder, simply log into WebMail.
 
non-flash members | about | plans | join | mail | help flash